Shipping policy

Thank you for supporting Viva by vero! Every bag is handmade with love, and we want your order to arrive safely and quickly.

Processing Time

    •    Ready-to-ship items: 3-5 business days

    •    Made-to-order items: Processing time will be listed on the product page

    •    Processing time does not include weekends or holidays

Shipping Times

    •    U.S. Standard Shipping: 3–7 business days

    •    U.S. Expedited Shipping: 2–3 business days

(Shipping times are estimates and may vary based on carrier delays.)

Shipping Costs

Calculated at checkout based on your location and carrier rates.

Order Tracking

You will receive a tracking number once your order ships. Please allow 24–48 hours for tracking to update.

Lost or Delayed Packages

While we cannot control carrier delays, we will always do our best to help. If your package seems lost, please contact us so we can assist.